At Primrose Florist, we pride ourselves on delivering the highest quality fresh flowers to homes and businesses throughout the Primrose area. As your local trusted florist, our rigorous quality standards ensure every bouquet and floral arrangement arrives vibrant and beautiful, with a freshness guarantee that sets us apart. Your satisfaction is our top priority, and we’re committed to making every floral experience exceptional—from doorstep delivery to long-lasting enjoyment.
Occasionally, despite our best efforts and careful packaging, your flowers may be damaged during transit. If your delivery arrives in less than perfect condition, please notify us as soon as possible on the same day you receive your order. Our team will request a description and may ask for supporting photos of the damaged flowers and, if applicable, the packaging. This allows us to quickly assess the issue and arrange a solution.
We guarantee our fresh flowers will last a minimum of 5 days from the day of delivery, provided they are cared for according to our simple care instructions included with every order. If you find your flowers fading before this window—even after proper care—please let us know promptly. We work closely with our growers and suppliers to ensure each bloom meets our stringent freshness requirements. Your trust in our local Primrose florist service means everything to us.
If your flowers arrive damaged, do not meet our freshness promise, or you receive an incorrect order, we offer several options to resolve the issue:
Resolutions are typically provided within 2 working days of confirming your complaint. Our aim is always to make things right without delay or hassle.
Your feedback is vital to us. If you have a complaint about your flowers, delivery, or experience with Primrose Florist, please contact us promptly with as much detail as possible regarding your order and concern. Our dedicated team will review your complaint thoroughly, aiming to respond to all concerns within one business day. For complex issues, we may require a short investigation period to ensure a fair and satisfactory outcome.
We appreciate your patience and communication, and we treat all complaints as opportunities to improve our service. Rest assured, all issues are handled with care, integrity, and a focus on your total satisfaction. As a trusted local florist, we value the loyalty and trust of the Primrose community and strive to exceed your expectations every time you order with us.
Primrose Florist is committed to serving our local community with reliability and expertise. We are proud to be the florist of choice for households, offices, and businesses in and around Primrose. Our fresh flowers guarantee and straightforward returns and complaints process reflect our dedication to your happiness. Thank you for trusting Primrose Florist with your floral occasions.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
