Welcome to Primrose Florist. These Terms & Conditions govern all online flower delivery purchases made through our website by customers in Primrose and the surrounding areas. By placing an order with Primrose Florist, you acknowledge and agree to abide by these terms. Please review them carefully prior to placing your order. These terms create a legally binding contract between you as the customer and Primrose Florist.
In these Terms & Conditions, references to “we”, “us” or “our” refer to Primrose Florist. References to “you” or “your” refer to the customer placing an order on our website. “Products” refers to all flowers and related gifts available for sale on our online shop. The “website” refers to the Primrose Florist web domain through which orders are placed.
Primrose Florist offers online ordering for the delivery of fresh flowers and related products to Primrose and its surrounding areas. Our flower delivery service is designed for customers who wish to order gifts and arrangements for delivery to residential or business addresses within our local delivery area. Customers outside this area may not be eligible for certain delivery options or may incur additional fees.
You must be at least 18 years of age and capable of entering into binding contracts to place an order on our website. By using our site and placing an order, you represent that you meet this eligibility requirement.
To place an order, you must follow the online process. This includes selecting the desired flower products, providing accurate recipient details, choosing the delivery date and address, and completing the payment process. Please check all information carefully before submitting your order, as errors may result in delay or non-delivery.
Once your order is submitted, you will receive an order confirmation on-screen. All orders are subject to our acceptance. An order is accepted when you receive an email confirmation that your order has been received and is being processed.
In certain cases, we may need to contact you for further information, to clarify details, or to notify you if products are unavailable. We reserve the right to refuse any order, at our sole discretion, for reasons including but not limited to suspected fraud, incomplete information, or product availability.
All floral arrangements and gift products are subject to availability. As flowers are perishable and seasonal, certain stems, colours or accessories may not always be available as pictured. In such cases, we reserve the right to substitute with similar products of equal or greater value and appearance, whilst maintaining the style and theme of your order.
If a significant substitution is required, we will attempt to contact you before dispatch. Where we are unable to contact you, we will proceed with the substitution in the interests of timely delivery.
All prices posted on our website are in British Pounds Sterling (GBP) and include VAT where applicable. Delivery charges are clearly displayed during the checkout process and included in your final order total. Payment must be made in full at the time of ordering using one of the accepted payment methods listed on our website. Orders will not be processed without successful payment authorization.
You agree to provide current, accurate, and complete payment and billing information. All cardholders are subject to validation checks and authorization by the card issuer. If your payment is declined or fails for any reason, your order will not be accepted.
Primrose Florist reserves the right to change prices or delivery charges at any time. Such changes will not affect orders already placed and confirmed.
We deliver throughout Primrose and the surrounding local areas. Full delivery postcodes and areas covered are displayed on our website. Delivery is normally made on your chosen date, subject to circumstances beyond our control. We cannot guarantee specific delivery times, unless a timed delivery service is specifically offered and selected at the point of purchase.
It is your responsibility to ensure that all delivery information is accurate and that someone will be available at the address to receive the product. If the intended recipient is not available, flowers may be left with a neighbor or in a safe location at the discretion of our delivery partner, and a delivery note will be left. We do not accept liability for delivery failures caused by incorrect delivery information or absence of the recipient.
In the unlikely event of non-delivery or significant delivery delay, please contact us promptly so we can investigate and resolve the issue.
You may cancel or amend your online order, provided you notify us at least 24 hours before the scheduled delivery date. Cancellations or amendments within 24 hours of delivery may not be possible due to the perishable nature of our products and the processing of your order.
To request a cancellation or amendment, you must provide your order details as originally submitted. If cancellation is accepted within the permitted period, a full refund will be issued to your original payment method. Where product preparation or delivery has already commenced, or where cancellation is requested outside the permitted period, we reserve the right to refuse the request and retain the order value.
Due to the perishable nature of flowers, returns are generally not accepted. However, in the event that your order is incorrect, damaged, or does not meet the expected standards, please contact us within 24 hours of delivery. We may require photo evidence of the issue. Where a problem is confirmed, we may, at our discretion, offer a replacement, store credit, or a refund. Refunds will be processed to the original method of payment within 7 working days of approval.
We endeavour to provide our customers in Primrose and surrounding areas with the best possible online flower delivery experience. Our liability for losses you suffer as a result of us breaching these Terms is strictly limited to the purchase price of the product purchased. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
We are not responsible for:
All content appearing on the Primrose Florist website, including images, text, graphics, logos, and designs, are our exclusive property or are used with permission. No content from the website may be reproduced, copied, or otherwise exploited for commercial purposes without our express written permission.
We are committed to respecting your privacy and protecting your personal information. All data provided during the order process is handled in accordance with the latest UK data protection legislation. Your information will only be used to process your order, communicate with you about your purchase, or for any other purpose outlined in our privacy policy.
Should any provision in these Terms & Conditions be found to be invalid or unenforceable by a court or regulator, the remaining provisions will continue to apply. Failure by us to enforce any right or provision shall not constitute a waiver of such right or provision.
These terms may be updated from time to time. The current version at the time of your order will apply to your purchase. Please check the Terms & Conditions regularly.
These Terms & Conditions and any disputes arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. By placing an order with Primrose Florist, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If you have any queries about these Terms & Conditions, your order, or require further assistance, please refer to our contact page on the website, where you will find the details to reach our customer service team. We are dedicated to delivering a positive experience for every online flower delivery and value your feedback.
These Terms & Conditions apply to all customers of Primrose Florist residing or ordering for delivery to Primrose and the surrounding areas. By ordering flowers for delivery online, you confirm understanding and acceptance of these terms. Separate conditions may apply to business, event, or special orders and will be provided upon request.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Primrose, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Primrose.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
